db5555 Privacy Policy

db5555 collects and processes several categories of personal data. The summary below outlines the main types, with full detail in the sections that follow.

db5555 collects personal information through several channels: directly from you when you register an account or contact support, automatically as you use the platform, and in limited cases from third-party identity verification or payment service providers.

Information you provide directly:

• Registration details including your full legal name, date of birth, email address, and mobile phone number.
• Identity verification documents such as a national identity card, passport, or driving licence when requested as part of our know-your-customer (KYC) process.
• Payment information including mobile financial service account details for bKash, Nagad, Rocket, or Upay, and bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other supported institutions.
• Communications you send us through live chat, email, or any other support channel, including the content of those messages and any attachments.
• Responsible gaming declarations, self-exclusion requests, and deposit limit preferences you configure in your account settings.

Information collected automatically:

• Technical data including your IP address, device model, operating system version, browser type, screen resolution, and mobile network operator.
• Session data including login timestamps, pages and game sections visited, click and scroll behaviour, and session duration.
• Betting and gaming activity including game titles played, bet amounts, outcomes, bonus usage, and withdrawal requests.
• Cookie and tracking data as described in our Cookies section below.

Information from third parties:

• Identity and fraud-check data from third-party KYC verification providers used to confirm the authenticity of identity documents you submit.
• Payment confirmation data from bKash, Nagad, Rocket, Upay, and our banking partners confirming the receipt or dispatch of funds.
• Responsible gaming data from third-party self-exclusion registries, where applicable, to ensure that self-excluded individuals cannot open new accounts.

db5555 uses personal data collected from players for specific, lawful purposes only. We do not use your data in any way that is incompatible with the purpose for which it was originally collected. The primary uses of your data are as follows:

• Account management: To create, maintain, and administer your db5555 player account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and connected bank accounts, and to maintain accurate financial records of all transactions.
• Legal compliance and KYC: To fulfill our obligations under applicable anti-money-laundering (AML) regulations, including verifying your identity and the source of funds where required.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, bonus abuse, and other violations of our Terms & Conditions.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling behaviour, to administer deposit limits, self-exclusion requests, and cooling-off periods, and to provide intervention or support where appropriate.
• Customer support: To respond to your enquiries, process complaints, and provide assistance through our support channels.
• Platform improvement: To analyse usage patterns and player behaviour in aggregate (anonymised) form to improve our product, fix technical issues, and develop new features.
• Promotional communications: To send you relevant offers, promotions, and platform updates where you have given consent to receive such communications. You may withdraw this consent at any time by contacting support.

We will not use your personal data for automated decision-making that has a significant legal or similarly significant effect on you without first providing you with appropriate information and, where required, obtaining your consent.

db5555 processes your personal data on the following lawful bases, depending on the specific purpose for which the data is used:

• Contractual necessity: Processing is required to fulfil the contractual obligations set out in our Terms & Conditions, including account creation, transaction processing, and the delivery of gaming services to you.
• Legal obligation: Processing is required to comply with applicable legal requirements, including anti-money-laundering obligations, identity verification mandates, and responsible gaming regulations.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving the overall quality of our services — provided those interests are not overridden by your rights and interests.
• Consent: Where we send you promotional or marketing communications, we do so only on the basis of your prior consent. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

db5555 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually required to maintain the same standard of data protection that we apply ourselves.

Categories of third parties with whom we may share data:

• Payment service providers: bKash, Nagad, Rocket, Upay, and our banking partners receive the minimum data necessary to process your deposit or withdrawal transactions (typically your account identifier and transaction amount).
• Identity verification providers: Third-party KYC vendors receive copies of identity documents you submit during the verification process solely for the purpose of authenticating those documents.
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers for technical game delivery purposes. They do not receive your name, address, or financial data.
• IT and hosting providers: Our cloud infrastructure and hosting partners process technical data in order to deliver and maintain the db5555 platform. All such providers are bound by strict data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by law, court order, or regulatory directive.
• Professional advisers: Lawyers, auditors, and other professional advisers may access limited personal data in the course of providing services to db5555, subject to professional confidentiality obligations.

We do not transfer your personal data to countries outside Bangladesh except where necessary to deliver our services (for example, to a game server hosted in another country), and in all such cases we implement appropriate safeguards to protect your data during the transfer.

db5555 uses cookies and similar technologies (collectively "cookies") to operate the platform, remember your preferences, and analyse how players use our services. Cookies are small text files placed on your device when you visit the site.

Types of cookies we use:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as secure login sessions, game state management, and fraud detection. These cookies cannot be disabled.
• Functional cookies: These remember your preferences, such as your chosen language settings and responsible gaming configuration, so you do not need to re-enter them on each visit.
• Analytics cookies: These help us understand how players navigate the platform by recording which pages and games are visited most frequently. All data collected by analytics cookies is aggregated and anonymised.
• Security cookies: These are used to detect unusual login behaviour, prevent cross-site request forgery (CSRF), and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the db5555 platform and may prevent you from logging in or playing games. For full details on how to manage cookies in your browser, refer to the help documentation provided by your browser manufacturer.

db5555 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your active account relationship with db5555, including your registration information, transaction history, and game activity records.
• Closed account data: Following account closure, we retain identity, transaction, and responsible gaming records for a minimum of five (5) years to comply with anti-money-laundering obligations and to resolve any post-closure disputes.
• Communication records: Support chat logs and email correspondence are retained for a minimum of two (2) years from the date of the communication.
• Technical and analytics data: Anonymised usage analytics are retained indefinitely. Identifiable technical data (such as IP address logs) is retained for up to twelve (12) months.
• Self-exclusion records: Where a player has applied for a permanent self-exclusion, a record of that exclusion is retained indefinitely to prevent re-registration.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Backup copies of data are purged in accordance with our standard backup rotation schedule.

As a db5555 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days.

db5555 strictly prohibits the registration or use of its platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been submitted by an underage individual, we will immediately close the relevant account, delete the associated personal data, and return any deposited funds to the source payment method.

Parents and guardians who believe that a minor may have registered an account on db5555 are urged to contact our support team immediately at [email protected] so that we can take prompt corrective action.

db5555 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including payment account identifiers) at rest in our databases.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
• Regular internal and external security audits and penetration testing of our platform infrastructure.
• Two-factor authentication (2FA) options available to all registered players for enhanced account security.
• Automated monitoring systems that detect and alert on unusual account activity, login anomalies, and potential data breach indicators.

While db5555 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players as required by applicable law.

You are responsible for keeping your account credentials confidential. db5555 will never ask you for your password via email, live chat, phone call, or any other communication channel. If you suspect your account has been compromised, please contact our support team immediately.

db5555 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via platform notification or email.

We encourage you to review this page periodically to stay informed about how db5555 handles your personal data. Your continued use of the platform following any revision to this Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way db5555 handles your personal data, please reach out to us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Response Time: All privacy enquiries acknowledged within 24 hours; most resolved within 30 days

For concerns specifically relating to responsible gaming, self-exclusion, or deposit limits, please visit our Responsible Gaming page. For general platform rules, refer to our Terms & Conditions.